Harburn Hobbies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: firstname.lastname@example.org
Making A Purchase
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to fill in your shipping destination, the next page asks for your full address and a few other details that we need to be able to complete the order. Choose your 'class of service' from the drop down list and enter any special delivery instructions in the box provided. For more details on your chosen delivery method see below.
We accept credit and debit card payment (Visa, Mastercard, Maestro, Delta, Solo and American Express). If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
Goods must be paid for in full before despatch. Credit/debit cards will not be debited until goods are ready for despatch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under/overpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We also accept written orders accompanied by a cheque in Pounds Sterling or UK postal orders. If paying by cheque please put your name and address on the back of the cheque and allow at least 10 days for it to clear through the bank.
Shipping And Handling
Orders should be despatched within 7 working days for items that are in stock. In the UK, orders will be sent by Royal Mail or Parcelforce, choose the class of service from the drop down list - full details below. Overseas customers will be charged the relevant postage at cost (this website calculates the postage by weight) and goods will be sent by Airmail or Parcelforce International. No charge is made for packaging materials or cartons. We are not liable for any import charges or duty that may arise on goods sent.
The choices for UK postage are:
1st class (delivery approx 1-2 days)
1st class recorded (signature required on delivery, approx 1-2 days)
2nd class (delivery approx 2-4 days)
2nd class recorded (signature required on delivery, approx 2-4 days)
Parcel Post (approx 5+ working days)
Special Delivery (delivery next day before 1pm, insured up to £500 and signature required on delivery)
The choices for overseas postage are:
Airmail (delivery approx 7+ days)
Parcel Force International (delivery approx 7+ days, insured up to £150, airmail)
If you have not received your goods within 28 days of despatch, please contact your local postal delivery office in case they tried to deliver and did not get a reply (sometimes a postcard will have been put through your door - but not always!) In the unlikely event that your parcel has gone missing please advise us and we will instigate a search.
With the exception of new items still to be released, we do not keep items on back order unless you request us to do so.
For orders despatched to the UK (except Channel Islands, Isle of Man), 20% VAT is added.
All other destinations are VAT free. Non UK customers are responsible for any duty or import taxes charged by their respective Customs Service upon the arrival of goods in their country. For more information customers should contact their respective customs service for details of any charges that may be levied, or regulations that may be applicable. Customers who do not pay these charges may have their parcel(s) returned to us by the customs service concerned. In the event of this happening the customer would forfeit the postage paid and would be liable for a second postage charge if they would like the parcel(s) to be re-sent.
Credit Card Security
For increased internet security, banks and credit card companies now insist that online transactions are handled by accredited Payment Service Providers. Harburn Hobbies use Sage Pay transaction services to handle web credit card payments (with 128 bit encryption). After completing the checkout procedure, you will be directed to the Sage Pay VSP secure server where you enter your credit card details. You will see a closed padlock to indicate that this is a secure site. Harburn Hobbies does not store credit card information.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. This does not affect your statutory rights.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 556 3233 (International +44 131 556 3233) or write to us at Harburn Hobbies Ltd 67 Elm Row Leith Walk Edinburgh EH7 4AQ United Kingdom
We at Harburn Hobbies understand the importance of security regarding Personal Data. Here we explain how we collect your personal information, what we do with it, how it is kept secure and what your rights are.
This applies if you purchase our products or use our services in store, by phone, online, at an exhibition or interaction via social media.
We / us refers to Harburn Hobbies Limited, 67 Elm Row, Edinburgh, EH7 4AQ.
We were incorporated as a limited company in Scotland on the 15th July 1959 SC34171 and our registered address is 61 Dublin Street, Edinburgh, EH3 6NL.
Our website addresses are:
Personal information: your name, telephone number and email address if you have one.
When we take payment details for an order, these details are not held by us, they are held by our payment provider, Sage Pay. Only the last four digits of your payment card are available to us for identification purposes.
Information about services or products that we have provided to you in the past, including the service(s) or product(s) provided, when and where, the amount that you paid, billing address and where the item was sent (if applicable) and any other information required to process a transaction.
Regarding our email mailshots, we hold your name and email address.
How we would use your information
The information that we collect may be used to:
Make available our services to you.
Process your order or transaction.
Take a payment from you or refund you.
Ensure our customers are genuine to help prevent fraud.
Send tailored email marketing to those who opt in.
Who we may share your information with
Our service provider who handles our credit/debit card transactions is Sage Pay. We share relevant information with them to provide services to us and you. They are also under strict obligation to keep your personal information private. We are PCIDSS compliant, which means that your data is kept secure when you make a purchase.
Other organisations or individuals - we may provide your personal details to outside organisations or individuals if required to by law, if we need to exercise or protect our legal rights, users, systems and services or in response to requests seeking to protect the legal rights of themselves or others.
Accessing and correcting your personal information
By law, you can request access to the information that we hold about you. If we agree that we are obliged to fulfil the request, we will provide it free of charge and within 30 days of receiving the request. Before doing so we may ask for further information or proof of identity so that we can correctly identify you on our database.
If any of the information that we retain is incorrect or out of date you may ask us to correct it.
Contact us via one of the methods shown below if you wish to exercise any of these rights.
Right to limit or stop us using your data
You have the right to request that we stop processing and/or delete your personal information if we are not entitled to use it any more or are keeping it too long, if this does not conflict with any data retention regulations.
Contact us via one of the methods shown below if you wish to exercise this right.
How long do we keep your information?
We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding our goods or services. Your information is in accordance with the relevant laws and regulations and not longer than necessary.
When you interact with our social media accounts (e.g. liking or sharing posts, leaving reviews) please note that your information may be visible to the providers of the social media account, as well as other users. It is your responsibility to ensure your privacy settings are set to an appropriate level that you are comfortable with.
We have various security measures in place to make sure that your data is protected.
Access to the non-public areas of our building is restricted to those who are meant to be there and all visitors are supervised in areas where they may be able to gain access to personal data.
Access controls to our information technology, such as firewalls etc.
We will never ask you for any personal information that is not required to carry out the specific service requested.
If you would like to exercise one of the rights above, or have a question or complaint about this policy, please contact us by one of the methods below:
By email - email@example.com
By Post - Harburn Hobbies, 67 Elm Row, Edinburgh, EH7 4AQ
Contacting the Regulator
If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioners Office. You can contact them by calling 0303 123 1113 or by going online to ico.org.uk/concerns to find out more. If you are based outside the United Kingdom you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
A cookie is a small file that is downloaded onto your computer when you visit a website and helps your browser navigate through the website by allowing you to login automatically or remembering settings you selected using earlier visits and are an essential part of how a website works. We may use Traffic Log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Some of the cookies are required by our site to make a purchase. Cookies do not hold personal information about you, your payment details or your address. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using our website, you are giving consent to cookies being used. You can opt out of cookies by disabling their use in your browser, however please be aware that the site may not function as intended.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Prior notification must be given if any goods received are faulty and they must be returned to us in the original packaging within 7 days of receipt using the same method of despatch. On receipt of said item a replacement will be sent or full refund given. This does not affect your statutory rights. If there is any other reason why the goods need to be returned please contact us direct. We are not liable for goods lost in transit between the customer and ourselves. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm