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Privacy and Cookies

We at Harburn Hobbies understand the importance of security regarding Personal Data. Here we explain how we collect your personal information, what we do with it, how it is kept secure and what your rights are.

This applies if you purchase our products or use our services in store, by phone, online, at an exhibition or interaction via social media.

About Us
‘We’ / ‘us’ refers to Harburn Hobbies Limited, 67 Elm Row, Edinburgh, EH7 4AQ.
We were incorporated as a limited company in Scotland on the 15th July 1959 – SC34171 – and our registered address is 61 Dublin Street, Edinburgh, EH3 6NL.

Our website addresses are:
www.harburnhobbies.com
www.harburnhobbies.co.uk
www.harburns.co.uk

Information held
Personal information: your name, telephone number and email address if you have one.
When we take payment details for an order, these details are not held by us, they are held by our payment provider, Sage Pay. Only the last four digits of your payment card are available to us for identification purposes.
Information about services or products that we have provided to you in the past, including the service(s) or product(s) provided, when and where, the amount that you paid, billing address and where the item was sent (if applicable) and any other information required to process a transaction.
Regarding our email mailshots, we hold your name and email address.

How we would use your information
The information that we collect may be used to:

Make available our services to you.
Process your order or transaction.
Take a payment from you or refund you.
Ensure our customers are genuine to help prevent fraud.
Send tailored email marketing to those who opt in.

Who we may share your information with
Our service provider who handles our credit/debit card transactions is Sage Pay. We share relevant information with them to provide services to us and you. They are also under strict obligation to keep your personal information private. We are PCIDSS compliant, which means that your data is kept secure when you make a purchase.
Other organisations or individuals - we may provide your personal details to outside organisations or individuals if required to by law, if we need to exercise or protect our legal rights, users, systems and services or in response to requests seeking to protect the legal rights of themselves or others.


Your rights
Accessing and correcting your personal information
By law, you can request access to the information that we hold about you. If we agree that we are obliged to fulfil the request, we will provide it free of charge and within 30 days of receiving the request. Before doing so we may ask for further information or proof of identity so that we can correctly identify you on our database.

If any of the information that we retain is incorrect or out of date you may ask us to correct it.

Contact us via one of the methods shown below if you wish to exercise any of these rights.

Right to limit or stop us using your data
You have the right to request that we stop processing and/or delete your personal information if we are not entitled to use it any more or are keeping it too long, if this does not conflict with any data retention regulations.

Contact us via one of the methods shown below if you wish to exercise this right.

How long do we keep your information?
We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding our goods or services. Your information is in accordance with the relevant laws and regulations and not longer than necessary.

Social Media
When you interact with our social media accounts (e.g. liking or sharing posts, leaving reviews) please note that your information may be visible to the providers of the social media account, as well as other users. It is your responsibility to ensure your privacy settings are set to an appropriate level that you are comfortable with.

Security
We have various security measures in place to make sure that your data is protected.

Access to the non-public areas of our building is restricted to those who are meant to be there and all visitors are supervised in areas where they may be able to gain access to personal data.
Access controls to our information technology, such as firewalls etc.
We will never ask you for any personal information that is not required to carry out the specific service requested.

Contact us
If you would like to exercise one of the rights above, or have a question or complaint about this policy, please contact us by one of the methods below:

By email - sales@harburnhobbies.com
By Post - Harburn Hobbies, 67 Elm Row, Edinburgh, EH7 4AQ

Contacting the Regulator
If you feel that your data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113 or by going online to ico.org.uk/concerns to find out more. If you are based outside the United Kingdom you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Policy Change
This version of Harburn Hobbies Limited Privacy Policy was last updated on 24th May 2018

Cookies
A cookie is a small file that is downloaded onto your computer when you visit a website and helps your browser navigate through the website by allowing you to login automatically or remembering settings you selected using earlier visits and are an essential part of how a website works. We may use Traffic Log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Some of the cookies are required by our site to make a purchase. Cookies do not hold personal information about you, your payment details or your address. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

By using our website, you are giving consent to cookies being used. You can opt out of cookies by disabling their use in your browser, however please be aware that the site may not function as intended.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.