|About Us Harburn Hobbies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: firstname.lastname@example.org|
|Making A Purchase Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked to fill in your shipping destination, the next page asks for your full address and a few other details that we need to be able to complete the order. Choose your 'class of service' from the drop down list and enter any special delivery instructions in the box provided. For more details on your chosen delivery method see below.|
We accept credit and debit card payment (Visa, Mastercard, Maestro, Delta, Solo and American Express). If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
Goods must be paid for in full before despatch. Credit/debit cards will not be debited until goods are ready for despatch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under/overpriced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. When a product displays a 'web only' price, that price is only applicable to online orders processed through our website using a Credit/Debit card. For all other methods of ordering shop prices apply.
We also accept written orders accompanied by a cheque in Pounds Sterling or UK postal orders. If paying by cheque please put your name and address on the back of the cheque and allow at least 10 days for it to clear through the bank.
|Shipping And Handling Orders should be despatched within 7 working days for items that are in stock. In the UK, orders will be sent by Royal Mail or Parcelforce, choose the class of service from the drop down list - full details below. Overseas customers will be charged the relevant postage at cost (this website calculates the postage by weight) and goods will be sent by Airmail or Parcelforce International. No charge is made for packaging materials or cartons. We are not liable for any import charges or duty that may arise on goods sent.|
The choices for UK postage are:
1st class (delivery approx 1-2 days)
1st class recorded (signature required on delivery, approx 1-2 days)
2nd class (delivery approx 2-4 days)
2nd class recorded (signature required on delivery, approx 2-4 days)
Parcel Post (approx 5+ working days)
Special Delivery (delivery next day before 1pm, insured up to £500 and signature required on delivery)
The choices for overseas postage are:
Airmail (delivery approx 7+ days)
Parcel Force International (delivery approx 7+ days, insured up to £150, airmail)
|Delivery Schedule If you have not received your goods within 28 days of despatch, please contact your local postal delivery office in case they tried to deliver and did not get a reply (sometimes a postcard will have been put through your door - but not always!) In the unlikely event that your parcel has gone missing please advise us and we will instigate a search.|
|Back Orders With the exception of new items still to be released, we do not keep items on back order unless you request us to do so.|
|Tax Charges For orders despatched to the UK and within the European Union (except Channel Islands, Isle of Man and Switzerland), 20% VAT is added. All other destinations are VAT free. We are not liable for any import charges or import duty that may arise on goods sent.|
|Credit Card Security For increased internet security, banks and credit card companies now insist that online transactions are handled by accredited Payment Service Providers. Harburn Hobbies use Sage Pay transaction services to handle web credit card payments (with 128 bit encryption). After completing the checkout procedure, you will be directed to the Sage Pay VSP secure server where you enter your credit card details. You will see a closed padlock to indicate that this is a secure site. Harburn Hobbies does not store credit card information.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. This does not affect your statutory rights.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 556 3233 (International +44 131 556 3233) or write to us at Harburn Hobbies Ltd, 67 Elm Row, Leith Walk, Edinburgh, EH7 4AQ, United Kingdom|
|Returns Policy Prior notification must be given if any goods received are faulty and they must be returned to us in the original packaging within 7 days of receipt using the same method of despatch. On receipt of said item a replacement will be sent or full refund given. This does not affect your statutory rights. If there is any other reason why the goods need to be returned please contact us direct. We are not liable for goods lost in transit between the customer and ourselves. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|